Achieving Through Customer Relationships
“Anybody who thinks customers aren’t important should try doing without them for ninety days”
Developing positive, professional relationships isn't difficult. All that's required is keeping our heart in the right place. We need to understand above all that others have expectations of us that we must diligently live up to. Effective relationships in our professional lives are achievable by simply doing a few things very, very well.
This chapter discusses some of the basic relationship-building habits professional people practice and identifies three distinct levels of customer service.